Privacy Policy

www.savonnem.com Privacy Policy

Type of website: Ecommerce
Effective date: 24th day of May, 2025

www.savonnem.com (the "Site") is owned and operated by SAVONNEM, LLC. SAVONNEM, LLC is the data controller and can be contacted at:

info@savonnem.com
(707) 309-6033
Sonoma County, CA, USA

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following: 

1 The personal data we will collect;

2 Use of collected data;

3 Who has access to the data collected;

4 The rights of Site users; and

5 The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR. 

Consent

By using our Site users agree that they consent to:

1 The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Legal Bases for Processing Users’ Personal Data:

1. Consent from Users: We process users’ personal data based on their explicit consent. Users must voluntarily agree to the collection, storage, and use of their data before we proceed with any processing activities.
2. Performance of a Contract: We may process personal data as necessary to fulfill the terms of any agreements with users, such as delivering products or services purchased from us.
3. Legal Obligations: In some cases, we are legally required to process certain personal data, for example, to comply with tax laws or regulations.
4. Legitimate Interests: We may process personal data when necessary for the legitimate interests of the business, such as improving services, fraud prevention, or maintaining security, provided this doesn’t override users’ rights and freedoms.

How Can Users Withdraw Their Consent?

If users have given consent for us to process their personal data, they can withdraw their consent at any time. Here are the steps to do so:

1. Contact the Data Protection Officer (DPO): Users can withdraw consent by directly contacting our Data Protection Officer via email or phone. The DPO is responsible for ensuring data privacy compliance and managing all data-related queries.
• Email: dpo@savonnem.com
• Phone: (707) 309-6033
2. Through Account Settings: If the user has an account with us, they can manage their data and withdraw consent through the privacy settings in their profile.
3. Written Request: Users can also send a written request to our office to withdraw their consent.
• Address: SAVONNEM, LLC
                    Sonoma County, CA

Once a request is made, we will stop processing the personal data for which consent was given and delete or anonymize it, where appropriate, in compliance with applicable laws and regulations.

Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal bases to collect and process the personal data of users in the EU:

1 Users have provided their consent to the processing of their data for one or more specific purposes;

2 Processing of user personal data is necessary for us or a third pary to pursue a legitimate interest. Our legitimate interest is not overriden by the interests or fundamenal rights and freedoms of users. Our legitimate interest(s) are: Legitimate Interests for Processing Users’ Personal Data

A SAVONNEM LLC, we may process users’ personal data based on legitimate interests, provided that these interests are not overridden by users’ fundamental rights or interests. Our legitimate interests include:

1. Improving Our Products and Services: We collect feedback, preferences, and other data to enhance the quality of our offerings, ensuring that our products meet the needs and desires of our customers.
2. Marketing and Promotions: We may use data to send promotional offers, updates, and product recommendations based on users’ preferences and browsing behavior. This helps us tailor communications to provide relevant content while enhancing user experience.
3. Fraud Prevention and Security: To protect our customers and business from fraudulent activities, we use personal data to detect and prevent any suspicious behavior, ensuring a secure environment for all transactions and interactions.
4. Customer Support: We use data to improve customer service, including handling inquiries, complaints, and processing returns. This ensures smoother, faster, and more efficient service.
5. Business Development: Collecting and analyzing data helps us explore growth opportunities, make strategic decisions, and assess market trends. This includes understanding user behaviors, improving our operations, and innovating new products.
6. Legal Compliance and Defending Legal Claims: We may process data to comply with legal obligations and to defend or enforce our legal rights in the event of disputes.

These legitimate interests help us operate efficiently, provide a better customer experience, and ensure the security and sustainability of our business. However, we always ensure that these interests do not override the fundamental rights or freedoms of our users, and we are transparent in how we use personal data.;

3 Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party. If a user does not provide the the personal data necessary to perform a contract the consequences are as follows: 1. Purchasing Products

• Limited Access to Services: Without providing basic information like shipping address and payment details, users will not be able to complete purchases on our platform.
• Inability to Ship Orders: If we don’t receive the necessary shipping information, we won’t be able to deliver products to the user.

2. Customer Support

• Limited Assistance: Without contact information (such as email or phone number), we may not be able to assist with order inquiries, product questions, or provide support for any issues the user encounters.

3. Marketing and Promotions

• No Updates on Promotions: If a user doesn’t provide consent to receive marketing communications, they will miss out on updates about new collections, sales, special offers, and exclusive promotions.

4. Account Creation

• Account Restrictions: Users who do not provide data such as an email address or name might be unable to create an account or access certain features, like order tracking, saved preferences, or wish lists.

5. Security and Fraud Prevention

• Risk of Order Delays: If we can’t verify a user’s identity or process payment information properly, there may be delays or cancellation of orders as part of our security and fraud prevention efforts.

6. Legal Requirements

• Compliance Issues: In some cases, we are required by law to collect and retain specific data (e.g., for tax purposes or fraud prevention). If users do not provide the required information, we may not be able to process their transactions or complete legal obligations.

7. Opting Out of Personalized Experiences

• Reduced Personalization: Without data like browsing preferences or purchase history, users may have a less personalized experience on our website, as we won’t be able to tailor content or recommendations to their needs.

In summary, while users have the right to withhold their personal data, doing so can limit the functionality and benefits they receive when interacting with SAVONNEM LLC. For a seamless and optimized experience, we encourage users to provide only the necessary information for the services they wish to access.;

4 Processing of user personal data is necessary for us to comply with a legal obligation. If a user does not provide the the personal data necessary for us to perform a legal obligation the consequences are as follows: If a user doesn’t provide their personal data, certain services or actions that require this information may be affected. Specifically:

1. Inability to Fulfill Orders: Personal data such as name, shipping address, and payment details are necessary to process and deliver orders. Without this information, we cannot complete transactions or ship products to the user.
2. Limited Access to Services: Users may not be able to create an account, access certain features, or participate in promotions that require personal information, like loyalty programs or discounts.
3. Communication Restrictions: Without contact details like an email address or phone number, we may not be able to send important updates, notifications, or respond to inquiries, limiting customer support and communication.
4. Inability to Provide Personalized Experiences: Users who do not provide data may miss out on tailored product recommendations, exclusive offers, and customized services based on their preferences.
5. Compliance Issues: For legal or regulatory reasons, we may require certain data to fulfill contracts (such as financial transactions or identity verification). Failing to provide this information may result in us being unable to comply with legal obligations or offer certain services.

In summary, while providing personal data is optional, choosing not to share it may limit a user’s access to certain features, services, and benefits that require this data to function properly.;

5 Processing of user personal data is necessary to protect the life of the user or another natural person; and

6 Processing of user personal data is necessary to a task carried out in the public interest or in the exercise of our official authority.

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

1 IP address;

2 Location;

3 Hardware and software details;

4 Clicked links;

5 Content viewed;

6 1. Full Name 2. Email Address 3. Phone Number 4. Billing Address 5. Shipping Address 6. User Account Information (e.g. username, password);

7 7. Credit/Debit Card Information (processed securely through third-party providers) 8. Payment Confirmation Details 9. Transaction History 10. Gift Card or Voucher Use 11. IP Address;

8 12. Browser Type and Version 13. Operating System 14. Device Type (e.g. mobile, desktop, tablet) 15. Referring Website (e.g. how you landed on our site) 16. Pages Visited on Website;

9 17. Time Spent on Pages 18. Products Viewed, Added to Cart, or Purchased 19. Interaction with Promotions, Banners, or Links 20. Wishlist Items or Saved Preferences;

10 21. Newsletter Subscription Status 22. SMS/Email Communication Preferences 23. Feedback, Reviews, or Survey Submissions 24. Participation in Promotions, Contests, or Events;

11 25. Customer Service Inquiries or Complaints 26. Live Chat or Messaging Transcripts 27. Support Ticket History 28. Public Social Media Handles (if submitted); and

12 29. User-Generated Content (e.g. comments, posts, tagged photos) 30. Public Reviews or Testimonials.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

1 First and last name;

2 Age;

3 Date of birth;

4 Sex;

5 Email address;

6 Phone number;

7 Address;

8 Payment information;

9 Auto fill data; and

10 Registration Information.

This data may be collected using the following methods:

1 User Profiles.

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

1 At SAVONNEM™, LLC, we collect certain data automatically to help us deliver a seamless, secure, and personalized experience.;

2. To Improve Website Performance We analyze usage patterns (e.g., page views, clicks, time spent) to optimize the design, navigation, and functionality of our website.;

3.To Ensure Site Security & Fraud Prevention We monitor IP addresses, device types, and session activity to detect and prevent fraudulent behavior, unauthorized access, and data breaches.;

4. To Personalize User Experience Your browsing behavior helps us recommend relevant products, display curated content, and save your preferences for future visits.;

5. To Track Marketing & Campaign Effectiveness We assess how visitors interact with our email links, social media campaigns, and promotions to improve our messaging and reach.;

6. To Facilitate Transactions Certain technical data enables smooth cart functionality, secure checkouts, and order processing across devices and sessions.;

7. To Generate Insights & Business Intelligence Aggregated data allows us to understand trends in customer behavior, identify our most viewed or best-selling products, and make informed business acts.;

8. To Comply with Legal Requirements In some cases, we retain automatically collected data to meet regulatory obligations, such as audit logs and tax documentation.; and

9 We never sell or misuse your data. All data collected is stored securely, handled with care, and only shared with trusted service providers when absolutely necessary (e.g., payment processors, webs)..

The data we collect when the user performs certain functions may be used for the following purposes:

1 Form Submissions.

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties
We may share user data with the following third parties:

1 Analytics Providers.

We may share the following user data with third parties:

1 Content Management Systems.

We may share user data with third parties for the following purposes:

1 Advertising Networks.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1 If the law requires it;

2 If it is required for any legal proceeding;

3 To prove or protect our legal rights; and

4 To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data
Data Security Measures at SAVONNEM™

At SAVONNEM™, we are dedicated to safeguarding user data through a comprehensive approach to information security. Our measures are designed to mitigate risks and protect personal information against unauthorized access, breaches, and other threats. The following outlines our key security practices:

1. Data Encryption: We employ advanced encryption technologies, including Secure Socket Layer (SSL) and Transport Layer Security (TLS), to encrypt data both in transit and at rest. This ensures that sensitive information transmitted between users and our servers is rendered unreadable to unauthorized parties.
2. Access Control and Authentication: Our systems utilize strict access controls to ensure that only authorized personnel have access to user data. We implement multi-factor authentication (MFA) for system access, requiring users to provide additional verification beyond just a password, enhancing security against unauthorized logins.
3. Regular Security Audits and Vulnerability Assessments: We conduct periodic security audits and penetration testing to evaluate the effectiveness of our security measures. These assessments help us identify vulnerabilities and reinforce our defenses against potential cyber threats.
4. Secure Data Storage: User data is stored in highly secure environments, utilizing state-of-the-art data centers with physical security measures, including biometric access controls, surveillance, and fire suppression systems. Our cloud storage solutions comply with industry standards for data protection.
5. Data Minimization and Anonymization: We adhere to data minimization principles, collecting only the data necessary for specified purposes. Where feasible, we implement data anonymization techniques to eliminate personally identifiable information (PII), thereby reducing the risk of data exposure.
6. Incident Response and Breach Notification: We maintain a robust incident response plan that outlines procedures for detecting, responding to, and recovering from data breaches. In the event of a security incident, we are committed to promptly notifying affected users and relevant authorities as required by applicable laws.
7. Third-Party Risk Management: We rigorously assess the security practices of third-party vendors and service providers before engaging them. Contracts with third parties include security requirements to ensure that they implement adequate measures to protect user data they handle on our behalf.
8. User Education and Awareness: We proactively educate our users on best practices for protecting their accounts and personal information, including guidelines for creating strong passwords and recognizing phishing attempts. Our commitment to user awareness enhances overall security.
9. Compliance with Legal and Regulatory Standards: We comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our policies and practices are designed to align with these legal frameworks, ensuring the responsible handling of user data.

At SAVONNEM™, we understand the importance of data security and continuously strive to enhance our practices in response to emerging threats and technologies. If you have any questions or concerns regarding our security measures or data protection practices, please contact us at contact@savonnem.com

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

International Data Transfers
We transfer user personal data to the following countries:

1 • United States • Canada • European Union member states (e.g., Germany, France, Italy, Spain, etc.) • United Kingdom • Australia • Brazil • Japan • India • Haiti.

When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.

If you are located in the United Kingdom or the European Union, we will only transfer your personal data if:

1 The country your personal data is being transferred to has been deemed to have adequate data protection by the European Commission or, if you are in the United Kingdom, by the United Kingdom adequacy regulations; or

2 We have implemented appropriate safeguards in respect of the transfer. For example, the recipient is a party to binding corporate rules, or we have entered into standard EU or United Kingdom data protection contractual clauses with the recipient.

Your Rights as a User

Under the GDPR, you have the following rights:

1 Right to be informed;

2 Right of access;

3 Right to rectification;

4 Right to erasure;

5 Right to restrict processing;

6 Right to data portability; and

7 Right to object.

Children

The minimum age to use our website is 14 years of age. We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:

SAVONNEM™, LLC
info@savonnem.com
(707) 309-6033
Sonoma County, CA, U.S.A

Do Not Track Notice

Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We respond to browser-initiated DNT signals. If we receive a DNT signal that indicates a user does not wish to be tracked, we will not track that user. We are not responsible for and cannot guarantee how any third parties who interact with our Site and your data will respond to DNT signals.

How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

1 Users can manage their cookie preferences through their browser settings. Most browsers allow users to refuse or delete cookies. Additionally, users can opt out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out page or the Network Advertising Initiative’s opt-out page. You can opt-out by users may opt out of receiving promotional emails and marketing communications by following the unsubscribe instructions included in those emails or by contacting us directly at contact@savonnem.com.

Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

1 Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;

2 Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;

3 Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you;

4 Personalization
We may use cookies and tracking technologies to gather information about user preferences and behaviors, which helps us deliver tailored content and advertisements that align with user interests.; and

5 Third-Party Cookies
Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:

a We may use cookies and tracking technologies to gather information about user preferences and behaviors, which helps us deliver tailored content and advertisements that align with user interests..

Additional Clauses

Governing Law:

This agreement and any dispute or claim arising out of, or in connection with, it or its subject matter (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of the State of California, without regard to its conflict of law principles. Any legal proceedings arising out of this agreement shall be brought exclusively in the courts of Sonoma County, California.

By conducting business with , you agree that the laws of the State of California will govern these terms and conditions, as well as any other agreements made with the company.

SAVONNEM™ Prohibited Use Policy

At SAVONNEM, we are committed to maintaining the highest standards of conduct and ensuring that our products, services, and intellectual property are used in ways that align with our values and legal obligations. To safeguard our business, customers, and brand, we have outlined specific prohibited uses of our services and products.

1. Unauthorized Commercial Use

Our products, services, and intellectual property are intended solely for personal or authorized commercial use. It is strictly prohibited to:

• Resell or redistribute SAVONNEM products or materials without explicit written permission.
• Use our designs, logos, or brand elements for unauthorized commercial gain, including counterfeit production or brand imitation.
• Use our products or services in any way that misrepresents your relationship with SAVONNEM™.

2. Intellectual Property Infringement

SAVONNEM designs, trademarks, logos, and product names are legally protected. The following actions are prohibited:

• Copying, reproducing, or distributing SAVONNEM designs, content, or trademarks without express written consent.
• Using any of SAVONNEM’s intellectual property for non-sanctioned purposes or in a manner that dilutes the value of our brand.

Policy Amendments

SAVONNEM™ reserves the right to update or modify this Prohibited Use Policy at any time. Customers are encouraged to review this policy periodically to stay informed of any changes. Continued use of SAVONNEM’s services or products after any policy updates will be deemed as acceptance of the revised policy.

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Complaints and Supervisory Authority  Users have the right to lodge a complaint with a supervisory authority if they believe that SAVONNEM™, LLC is not complying with the General Data Protection..

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, SAVONNEM™, LLC, at:

info@savonnem.com
(707) 309-6033
Sonoma County, CA, U.S.A