Signed in as:
filler@godaddy.com
Terms and Conditions for SAVONNEM™, LLC
Effective as of May 24th, 2025
Welcome to SAVONNEM™, your destination for premium, handmade skincare and soap products. These Terms and Conditions (“Terms”) outline the rules and regulations for the use of SAVONNEM’s website, services, and products. By using our website, purchasing our products, or accessing our services, you agree to comply with and be bound by these Terms and Conditions. Please read these Terms carefully.
1. Acceptance of Terms
By accessing or using our website www.savonnem.com (“Website”) or purchasing our products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must refrain from using our Website and services.
2. Modifications to Terms
We reserve the right to modify or revise these Terms at any time. Any changes will be posted on this page, and the revised Terms will become effective immediately upon posting. You are encouraged to review these Terms periodically to stay informed of any updates.
3. Services and Products
SAVONNEM™ offers handmade skincare products and soaps for sale through our Website. By purchasing products from our Website, you are agreeing to the following:
• Order Processing: Orders are subject to availability and confirmation of the order price. We may refuse or cancel an order at any time due to issues with product availability or errors in pricing or product details.
• Payment: We accept various payment methods, including credit cards, debit cards, and other payment gateways. By placing an order, you agree to pay for the goods and services, including applicable taxes, fees, and shipping charges.
• Pricing: Prices listed on the Website are subject to change at any time. The final price will be the price displayed during the checkout process.
4. User Accounts
In order to access certain services on our Website, you may be required to create an account. You agree to provide accurate and complete information and to update your account information as necessary. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. If you suspect unauthorized use of your account, please notify us immediately.
5. Customer Conduct and User Responsibilities
You agree to use our Website and services only for lawful purposes. Prohibited conduct includes, but is not limited to:
• Unlawful behavior: Engaging in any illegal or harmful activities, including hacking, fraud, or unauthorized access.
• Hate speech and harassment: Using our Website to engage in hate speech, bullying, or any form of discriminatory or offensive behavior.
• Spam: Sending unsolicited communications, promotions, advertisements, or other spam messages.
• Impersonation: Attempting to impersonate SAVONNEM™, its employees, or any other user.
SAVONNEM™ reserves the right to suspend or terminate your account for any violations of these Terms.
6. Intellectual Property
All content, including logos, trademarks, images, text, and other materials on the Website, are the intellectual property of SAVONNEM™ and are protected by copyright and trademark laws. You are not permitted to copy, distribute, modify, or otherwise use our intellectual property without prior written permission from SAVONNEM™. You may not use our intellectual property for commercial purposes without obtaining a license from us.
7. Website Availability and Liability
• Website Downtime: We make reasonable efforts to ensure the Website is accessible 24/7. However, we do not guarantee uninterrupted access or that the Website will be error-free. SAVONNEM™ is not liable for any downtime or errors on the Website.
• Product Availability: We aim to maintain accurate product availability information. However, we do not guarantee product availability, and we reserve the right to withdraw or cancel products if they become unavailable.
• Limitation of Liability: To the fullest extent permitted by law, SAVONNEM™ is not liable for any damages arising from your use or inability to use the Website, including any direct, indirect, incidental, or punitive damages.
8. Withdrawal and Cancellation of Services
SAVONNEM™ reserves the right to:
• Cancel or modify any order at any time due to availability issues or errors in product descriptions, pricing, or promotions.
• Withdraw any service or product from our Website without notice.
• Refuse service to anyone who violates our Terms or engages in unlawful behavior.
9. Return and Refund Policy
Please refer to our Return and Refund Policy for details on the terms of return, state of return, and process for refunds.
10. Privacy Policy
We respect your privacy and are committed to protecting your personal data. For details on how we collect, use, and protect your information, please refer to our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of the State of California, USA, without regard to its conflict of law principles. Any disputes or claims arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in California.
12. Termination
SAVONNEM™ reserves the right to suspend or terminate your access to our Website or services at any time and for any reason, including for breach of these Terms.
13. Miscellaneous
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Entire Agreement: These Terms, along with our Privacy Policy, Return and Refund Policy, and any other legal notices or agreements published on our Website, constitute the entire agreement between you and SAVONNEM™.
Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
• Email: contact@savonnem.com
• Phone: (707) 309-6033
• Business Address: SAVONNEM™, LLC
Sonoma County, CA, USA
Return and Refund Policy for SAVONNEM™, LLC
Thank you for shopping with SAVONNEM™, LLC. We strive to provide high-quality, handmade soaps and skincare products to meet your needs. However, if you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand the process.
1. Terms of Return
• Timeframe: We offer a 30-day return window from the date of purchase for most products. Returns will only be accepted within this period.
• Eligibility: Returns are accepted only if the product is unused, unopened, and in its original condition.
• Non-returnable Items: Due to hygiene reasons, certain products such as opened skincare items or soaps that have been used are not eligible for return.
2. State of Return
To be eligible for a return, your item must meet the following conditions:
• The product must be unopened and unused.
• The product must be in original packaging (if applicable).
• The product must be in resellable condition.
• Items must not have been exposed to extreme temperatures or contaminants.
3. Reason for Return
Returns may be initiated for the following reasons:
• Damaged Product: If your item arrives damaged, please contact us immediately. We will arrange for a replacement or refund.
• Wrong Product: If we mistakenly shipped the wrong product, we will arrange for the correct item to be sent to you at no additional cost.
• Unsatisfied with the Product: If you are unsatisfied with your purchase (for reasons other than damage or error), we offer a full refund or exchange within the 30-day return window.
4. Process for Return
To initiate a return, follow these simple steps:
1. Contact Us: Reach out to our customer service team at contact@savonnem.com or call (707) 309-6033 to inform us about your return. Please provide the following details:
• Order number
• Name of the product(s) being returned
• Reason for return
2. Return Authorization: After receiving your return request, we will provide you with a Return Authorization Number (RAN) and instructions for the return shipment.
3. Shipping the Return: Once you have the RAN, securely pack the items in their original packaging and return them to the address provided by our customer service team. You are responsible for return shipping costs, unless the return is due to an error or damage.
4. Return Inspection: After we receive the returned product, it will be inspected to ensure it meets the eligibility criteria (unopened, unused, in original condition). We will notify you once the return is processed.
5. Process of Refund
Once your return is approved, your refund will be processed according to the following terms:
• Refund Method: Refunds will be issued to the original payment method used during the purchase. If you paid by credit card, the refund will be credited back to your card.
• Refund Duration: Please allow 7–14 business days for the refund to appear in your account after we’ve processed it. The duration may vary depending on your bank or payment provider.
• Restocking Fee: In some cases, a restocking fee may apply, depending on the product’s condition or the reason for return. This will be clearly stated at the time of your return request.
6. Contact Details
If you have any questions or concerns about your return or refund, please don’t hesitate to contact us:
• Email: contact@savonnem.com
• Phone: (707) 309-6033
• Business Address: SAVONNEM™, LLC
Sonoma County, CA, USA
We are committed to resolving any issues quickly and effectively to ensure you are completely satisfied with your purchase.
Exceptions to the Return and Refund Policy
• Sale Items: Items purchased on sale or clearance are non-refundable and cannot be returned.
• Custom Orders: Personalized products or custom orders are non-returnable.
• Opened Hygiene Products: For health and safety reasons, opened hygiene products like soaps and skincare items that have been used are not eligible for return.
Final Thoughts
Your satisfaction is our priority. We want to ensure that your shopping experience with SAVONNEM™, LLC is as seamless as possible. If you have any issues with your order, please don’t hesitate to reach out. We value our customers and are committed to offering high-quality, handmade skincare products that meet your needs.
Copyright © 2024 SAVONNEM.com, LLC - All Rights Reserved.
Powered by SAVON NEM, LLC